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Inquiries

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Inquiry

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Please use this Inquiry Form to send us your inquiry or comment, etc.
Please fill in all the required fields, check the “I agree” box in the “About the Handling of Personal Information” section, and then click “Send.”
(Note) We ask for your understanding in regard to the following matter.

  • In principle, all inquiries are answered by email.
    (Please be sure to enter your email address correctly. Please check that any email from I-ne has not been sorted into your junk mail folder.)
  • Please note that we may not be able to answer your inquiry, depending on its content.
  • The reply from I-ne will be an answer to the specific question asked in your inquiry. We do not permit the forwarding, secondary use, or disclosure to others than the applicable customer of part or all of the reply, without the consent of I-ne.
  • In principle, all inquiries will be answered during business hours.
  • Business hours: 9:00–18:00 (excluding days that I-ne is closed such as Saturday, Sunday, Public holidays, End-of-year/New Year period, Summer holiday period, etc.)
  • It may take some time to reply to your inquiry.
  • We may not be able to answer your inquiry if the telephone number or other details supplied are incorrect, or depending on the content of the inquiry.
  • The personal information of our customers is appropriately managed in accordance with I-ne rules and regulations.

[About the Handling of Personal Information]

Kohei Hashimoto Personal Information Protection Manager I-ne Co., Ltd.

  • The personal information contained in the form is used to reply to the inquiry or to contact the customer in relation to the inquiry, and to provide information on I-ne services. This information will not be used for other purposes or provided to others without the individual’s consent, except when required in accordance with laws and regulations.
  • If the handling of personal information is fully or partially entrusted to another party, it will be done under the strict management of the Company.
  • The input of personal information is voluntary; however, the required fields must be input in order to progress to the confirmation screen.
  • Please contact the Complaints & Inquiries Desk if you would like to request any of the following: Disclosure of the information you have provided; Notification of the purpose of use; Correction, addition or deletion of the content; Stoppage of use; Erasure or stoppage of provision to a third party.
  • We do not use cookies or other non-consensual methods to collect any personal information.

[Inquiries About the Handling of Personal Information]

I-ne Co., Ltd. Complaints & Inquiries Desk
Tel.: 0120-333-476 Operating hours: 9:00–18:00 (excluding days that I-ne is closed such as Saturday, Sunday, Public holidays, End-of-year/New Year period, Summer holiday period, etc.)

Please check the “I agree” box above if you agree with the content listed in the “About the Handling of Personal Information” section.