Contact for international trading

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[Attention] Please read through the following conditions before submitting your inquiry.

  • ・We respond to inquiries by e-mail only. Please note that it takes 2-3 business days to respond from the day the inquiry is received. (Make sure to register your email address correctly. Please note that our emails may be sorted as spam due to automatic filtering.)
  • ・Depending on the details of your email, there may be cases where we are unable to reply.
    Our answers are intended for personal use only. Partial or full usage of our reply for secondary use, or disclosure to unrelated parties without the permission of our company is strictly prohibited.
  • ・As a general rule, inquiries are corresponded to during business hours only.
  • ・Business Hours: Weekdays, 9am-6pm (JST)
  • ・We are closed on weekends, national holidays, New Year’s holidays, summer holidays etc.
  • ・There are cases where it will take some time to reply to inquiries.
  • ・Please note that in some cases, we will be unable to answer inquiries. Cases include inaccurate phone number entry or the content of the inquiry itself.
  • ・Any personal information provided is strictly controlled under the rules of our privacy policy.
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